FAQ

Yes, you can test the mobile store. The Free Demo Version of our Mobile app builder allows to you to view and test the entire store before publishing it at the respective store.

Once you purchase the mobile app builder from the Knowband store, you’ll be asked to fill up a form.
You are required to share your requirements with the developers via the form. The app is developed as per your specification and the APK is shared. This APK can be used to publish the app on the various app stores.

The APK for the iOS and Android mobile app is shared by Knowband.

The mobile app supports all the version starting from Android Version 4.2 (Jelly Beans) uptil Android Version 8.0 (Oreo). The app builder is also compatible with iOS and works on iPhone 4 onwards.

Once the app is developed, the APK can be published on the various app stores. Post submission, it is reviewed by the respective stores. The time taken for it’s submission depends on the review process of the Google Play store and Apple App store. It usually takes not more 2-3 days.

It depends on the customization request of the customer and may vary.

For a step-to-step guide to get the Facebook and Google API key, click here.

The Mobile App Builder module involves just 3 simple steps:

a) Purchase our Paid version of the module and install the same on your website.
b) Share all app-related information in a Pre-requisite form.
c) Get APK/IPA files for review and get them published on Google Play & Apple App Store.

Also, if you want us to publish apps, it will be done without any extra charges. You just need to share the developer account details with us.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Our Free version of the Mobile App Builder extension is only for demo purposes. Here’s the process to test running store on demo apps:

1. Download Free Mobile App Builder from KnowBand & install the same on your website. Enable the module.
2. Install demo apps on mobile devices & enter your store URL (https://www.example.com) in View Your Store option.

That’s it. You will be able to view your shop running on the demo apps.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

After purchasing the module:

• Share all the app-related information on a pre-requisite form.
• The development team will send you the APK/IPA files for review.
• After review, publish them on Google Play Store & Apple App Store.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

It depends on which platform you are choosing. You can check the price of modules from:

https://www.knowband.com/prestashop-mobile-app-builder

https://www.knowband.com/opencart-mobile-app-builder

https://www.knowband.com/magento-mobile-app-builder

https://www.knowband.com/magento-2-mobile-app-builder

https://www.knowband.com/woocommerce-mobile-app-builder

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

We always try our best to deliver the apps within 4-5 days with the following process:

• You need to provide app-related info in a pre-requisite form.
• Developed APK/IPA files that will be shared with you for review.
• Once you confirm that the apps are perfectly alright, they will be published to respective app stores.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything

Yes, we develop mobile apps for both Android & iOS platforms.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Our mobile app is compatible with the latest versions of both platforms:

For Android: OS 4.2 to the latest version.
For iOS: iOS 9 to the latest version.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, both our Android & iOS apps have adaptable UI & are compatible with all handheld devices including iPhone, iPad, tablet or any Android Smartphone.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

We will share a pre-requisite form with you in which you have to share all your store related details. You may check the form below:

https://www.knowband.com/forms/view.php?id=30

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

We don’t provide the source code for apps. Instead, the apps have 3 months of FREE support regarding any sort of assistance with the module & apps.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, the development team will share the APK/IPA files with you for review & with your confirmation, the same will be published on respective app stores.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Once the apps are live on stores, any required change will be done over additional charges with an active support period.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

The Mobile App Builder module keeps your apps sync with the website & allows you to configure & customize the app look & feel. Push notifications, login, live chat and other such features of apps can be controlled from the backend interface.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, our technical team will provide you complete support from development to publishing the apps on Google Play Store & Apple App Store.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

To set up a Google Play/Apple App developer account & publish the apps, you just need to follow the steps mentioned in the following blog:

For Google Play Store:

https://www.knowband.com/blog/mobile-app/how-to-publish-your-android-app-on-google-play-store/

For Apple app store:

https://www.knowband.com/blog/mobile-app/how-to-publish-your-ios-app-on-the-apple-app-store/

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

For Google Play Store: $25 for a lifetime.

For the Apple App Store: $99 per year.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

To set up a Google Play/Apple App developer account & publish the apps, we will help you with everything. Refer following write-ups for more information on the same:

For Google Play Store:

https://www.knowband.com/blog/mobile-app/how-to-publish-your-android-app-on-google-play-store/

For the Apple app store:

https://www.knowband.com/blog/mobile-app/how-to-publish-your-ios-app-on-the-apple-app-store/

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, all website payment methods will be supported on your mobile app too. Our apps display the payment web-view page. However, specific payment options can also be added in the app over a small amount of fee.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Our Mobile App Builder module comes with 3 months of Free of cost support which can be extended further over nominal charges. The active support period simply provides you the liability to ask for bugs/error resolution & minor changes from our skilled developer team. Furthermore, there are 2 more benefits with active support period:

1. All new updates in the module will be offered to you at reasonable costs.
2. In case you want to update your live apps, it will be done over nominal charges.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, for sure. If you feel the need to make any modification/integration in your live apps, they will be done over the nominal fee in the active support period only. The additional cost will be as per the efforts & time involved in doing custom changes.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

We understand that every business domain has separate requirements. The Mobile App Maker module is open to all sorts of custom changes & module integration. Apart from that every sort of error resolution, specific functionality integration can be done in apps as well.

But, all such changes will be considered as custom changes & done over extra charges based on the involved time & efforts.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

The Free version of Mobile App Creator is just for demo purposes. For all those eCommerce store owners who want a preview of their shop on the mobile app can check the same without any cost. Here’s the process to test running store on demo apps:

1. Download Free Mobile App Builder from KnowBand & install the same on your website. Enable the module.
2. Install demo apps on mobile devices & enter your store URL (https://www.example.com) in View Your Store option.

That’s it. You will be able to view your shop running on the demo apps.

In case of any problem or detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

The free version of the Mobile App Builder extension is just for testing of stores on demo apps. You can take a preview of your online shop on the mobile app before actually purchasing the module.

To get apps created & published for your store, you need to go for the paid version of the Mobile App Builder.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

The Mobile Apps will support all sorts of payment & shipping methods available on your website. The payment page on the mobile app is the same as the web view page of your website.

Additionally, the module also offers PayPal & COD native payment methods. In case of any specific payment method to be added in the app only, it would be done over a fair price.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

The Mobile App Builder plugin is open to all sorts of customization. But, to avail of the changes in your app, you need to pay an additional fee based on the efforts and time involved in doing so.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Based on our analysis & client requirements, here are some of the module which can prove fruitful for your app integration as well :

• Spin and Win pop-up.
• Marketplace module
• Store Locator
• Reward Points
• Product Availability by Zip Code
• Product Video
• Product Size Chart

Apart from that, we have 100s of modules & all of them can be integrated inside app. You just need to choose the right one for your app.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, the Mobile App Builder module allows you to add your store logo on the mobile app from the backend panel. It will be displayed on the header of the app.

Along with that, splash screen, app icon, app name, etc. will all be provided by you. The final apps will be fully branded for your business.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

After purchasing the module, you would receive a zipped source code file that is to be installed on your website. You can simply upload the same or can also move the files through using FTP.

We provide complete help with module installation. In case of any problem, drop your message at support@knowband.com& our pro-active support team will help you with everything.

You can check the prices for both Android & iOS Apps for the respective platforms from the following links:

https://www.knowband.com/prestashop-mobile-app-builder

https://www.knowband.com/opencart-mobile-app-builder

https://www.knowband.com/magento-mobile-app-builder

https://www.knowband.com/magento-2-mobile-app-builder

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Based on our analysis & client requirements, here are some of the modules which can be proven fruitful in your app as well :

• Spin and Win pop-up.
• Marketplace module
• Store Locator
• Reward Points
• Product Availability by Zip Code
• Product Video
• Product Size Chart

Apart from that, we have 100s of modules & all of them can be integrated into the app. You just need to choose the right one for your app.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

No, there isn’t any extra cost for the push notification functionality in mobile apps. The Mobile App Builder allows you to send unlimited personalized push notifications to app users.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

We will provide you a firebase server key along with the apps. This key will be saved in the module backend. After that, you can craft & send any notification to users from the backend panel.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Well, our apps support all languages and currencies. You just need to choose the ones suitable for your eCommerce Mobile App.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, our apps support all the languages as the module is fully multilingual. Even, RTL languages(Arabic, Urdu, etc.) are supported in apps.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, we will publish apps with your Developer Account. You just need to have a developer account on both Google & Apple App store. Those details will be required to publish the apps.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

To set up a Google Play/Apple App developer account, you just need to follow the steps mentioned in the following blog:

For Google Play Store:

https://www.knowband.com/blog/mobile-app/how-to-publish-your-android-app-on-google-play-store/

For the Apple app store:

https://www.knowband.com/blog/mobile-app/how-to-publish-your-ios-app-on-the-apple-app-store/

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

You just need to provide the following details with us for publishing the app:

For iOS:

1. App Name
2. Privacy Policy URL
3. Promotional Text (max 170 characters)
4. Description (max 4000 characters)
5. Support URL
6. Copyright (for example, “2008 Acme Inc.”)
7. Phone Number
8. Email Id
9. Publisher Name
10. Keywords for app

For Android:

1. Google developer account credentials
2. Short Description of the application: – The short description should not be greater than 80 characters(Mandatory)
3. Long Description of the application: – The long description should not be greater than 4000 characters (Mandatory)
4. App Icon:- Hi-res icon 512px * 512px logo in png format (Mandatory)
5. Screenshots:- 8 different screenshots of application with hints. The image should not be larger than 3480px * 3480px and must be in png format. For example- https://play.google.com/store/apps/details?id=com.vel.barcodetosheet
6. Feature Graphics: – Feature graphic of resolution 1024px(width) * 500px(height). (Mandatory) – A nice featured graphic attracts more users to download the app rather than a shabby one.
7. Promo Video URL: – Video showcasing the use of the application (if any)
8. Phone Number along with country code
9. Email Id – This email Id will be visible in Play Store
10. Privacy Policy URL
11. App Name

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

No, we don’t charge any extra charges for publishing the app on the Google Play Store or the Apple App Store. You just need to have your developer account.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, we offer the free version of our module for trial purposes. Here’s the process to test running store on demo apps:

1. a) Download Free Mobile App Builder from KnowBand & install the same on your website. Enable the module.
2. b) Install demo apps on mobile devices & enter your store URL (https://www.example.com) in View Your Store option.

That’s it. You will be able to view your shop running on the demo apps.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

We only offer the Native Mobile Apps for both Android & iOS platforms.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

You can get the trial /free version of Mobile App Builder module from:

https://www.knowband.com/prestashop-android-mobile-app-builder-free

https://www.knowband.com/opencart-android-mobile-app-builder-free

https://www.knowband.com/magento-android-mobile-app-builder-free

https://www.knowband.com/magento-2-android-mobile-app-builder-free

https://www.knowband.com/woocommerce-android-mobile-app-builder-free

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, here are some of the client apps created by us & published on app stores:

iOS:

https://apps.apple.com/in/app/bhimavaram-online/id1449700181

https://apps.apple.com/us/app/venus-jewellers-gemstone-shop/id1472997861?ls=1

https://apps.apple.com/us/app/visage-cosmetic-online-shop/id1474930523

https://apps.apple.com/jo/app/sameh-mall/id1458729236?ign-mpt=uo%3D2

https://apps.apple.com/us/app/antares-fashion/id1444420554

Android:

https://play.google.com/store/apps/details?id=com.honestysales.androidapp&hl=en_IN

https://play.google.com/store/apps/details?id=com.nikhilsmagicshop.androidapp

https://play.google.com/store/apps/details?id=com.speedyshop.androidapp

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, for sure. If you feel the need for any modification/integration in your live apps, it will be done over the nominal fee in the active support period only. The additional cost will be as per the efforts & time involved in doing the changes.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, our module comes with a one-time payment. To develop your Android & iOS Apps, you just need to purchase the module.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

For Android apps we use Java, and iOS apps are developed using Swift.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

You can easily customize the app home screen or color from the module backend. To customize the home screen layout, you need to go to the module and click on the home page layout tab.

Configure various attributes like banners, sliders, product blocks and make changes on the home screen in real-time. Theme, background & button color can be changed from the module backend panel.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

To add new payment methods in the app, you can add the same on your website. They will work perfectly on the app as well. In case additional payment methods are required just for apps, they can be integrated over some additional charges.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, all the orders placed on the app will also be displayed in the Order section of your website backend.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

There are two ways to update live app for your store:
1. If you want to add some new updates in your app from your end, it will be done at additional prices.

2. If there is any update launched from us, it will cost you a nominal fee with an active support period.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

The apps will have all the basic functionalities of an eCommerce store. In case you are using any additional modules in the backend, the same can be integrated into apps as well over a fair amount of extra charges.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

The following process will guide you with complete details:

• First, we ask the client to fill the form and create APK/IPA files on that basis.
• These APK/IPA files are sent to the client for review.
• Once the apps are approved, our team will deploy them to respective app stores.

Ideally, it takes around one week for apps to be approved on Google Play & Apple App Store.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Real-time synchronization means that your complete website inventory & database details will be synced with mobile apps automatically. The store admin just needs to manage the website, the app data will be updated accordingly without any extra efforts.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

To publish your apps on Google Play Store we need your Google Developer Account or For Apple App Store we need your Apple Developer Account.

As per App Store guidelines, you can publish an app with a developer account only. Google Play Store charges $25 one-time payment & Apple Store charges $99/per year for developer account.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

No, our module is for the single license only. The apps wouldn’t support multi-stores.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Yes, you can easily create new layouts in the module backend & change the app home screen design & feel even after the apps are published on app stores.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Once the app is live on Google Play & Apple App store, any change would involve extra charges. The app icon and splash screen can also be updated over fair charges.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

If you want to change the translation for Mobile Apps (CSV files) -:

You can change the translations by opening the following file in your server directory.

/modules/kbmobileapp/translations/LANGUAGE_ISO_CODE.csv

LANGUAGE_ISO_CODE is the ISO code for the language you want to change the translation for example -:

If you want to customize the translations for Italian language, then the path of the file will be

/modules/kbmobileapp/translations/it.csv

Note- Please don’t modify the left side values as those are keys. You can change the values present on the right side.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.

Here’s the process to create Zopim account and find the chat API key which is to be added in module backend:

1. Go to https://dashboard.zopim.com
2. Then you will be asked to complete login/registration
3. After successful login/registration, you will be redirected to the dashboard
4. Then Click on check connection and a popup will be opened
5. You will find your account key there
6. Copy the Account Key
7. Enable Live Chat support and enter the account key and save.

The Zopim chat option will be enabled & functional on your mobile apps. All you need to do is to save this key in module backend.

For more detailed info, drop your message at support@knowband.com. Our pro-active support team will assist you with everything.