Abandoned Cart - OpenCart Extensions

FAQs

1- When would a shopping cart be marked as abandoned by the OpenCart Abandoned Cart Extension?

If the customer adds a product into the shopping cart but leaves your OpenCart store without placing an order for the product then the shopping cart will be marked abandoned by the extension. You can specify the time delay after which the pending shopping carts will be marked abandoned. You can specify this time-delay from the Settings tab in the back-end.

2- How can I set up the settings of the OpenCart Abandoned Cart extension?

In the back-end, there are various settings including General Settings, Email Template Settings, Serial Reminder settings, etc. You can open each of the settings and configure them according to your preferences and business needs.

3- How can I offer discounts and coupon codes in the follow-up emails?

With the OpenCart Abandoned Cart Module, you can send discounted as well as non-discounted emails. In the discounted emails, you can highlight an exclusive discount and a coupon code to encourage the shoppers to purchase the product. 

In the Email Templates tab, you can customize the content of the discounted email.

Please refer to the section “Send Discounted E-mail” in the user manual.

4- What would happen when a customer purchases the pending products and completes his purchase?

After the customer comes back to your store and purchases the product, the abandoned cart will be considered as converted and will be shifted from Abandoned Cart to Converted Cart section in the back-end of the OpenCart Abandoned Cart Plugin.

Please refer to the section “Converted Carts” in the user manual.

5- Can I check the sent abandoned cart emails or which customers have received the reminder emails?

In the Abandoned Cart tab, you can check all the reminder emails sent to the online shoppers by the OpenCart Abandoned Cart Emails extension. You can also view the coupon code sent to the customers. From In the same tab, you can send the reminder emails as well to particular customers and can remove a particular abandoned cart from the list.

6- How does the extension works and sends the reminder emails?

The OpenCart Abandoned Cart Reminder extension allows you to add a time-delay after which the extension marks the pending carts abandoned. After that, you can set up the Cron which will automatically send all the reminder emails to the customers after the specified time-delay. You need to customize and finalize the email content also before sending the emails. You can also take assistance from our support team in case of any confusion or query.

7- Why the extension is not sending the follow-up emails if I have some abandoned carts in my store but?

There can be some reasons when the OpenCart cart reminder module doesn’t send reminder emails even if the shopping cart has some pending products. The emails will not be sent if the user doesn’t have an email address, or if the cart amount is less than the specified minimum amount value to be eligible to be marked as an abandoned cart. The OpenCart Cart Abandoned Cart module will send the emails after the specified time-delay only. Till then, it will not send any email. You need to pay attention to the mentioned time-delay also while checking the sent emails.

8) Does the test emails have dummy data or have the same data as the original reminder emails?

The test emails will have the same data as specified in the back-end. When you enable the Test Mode, the extension stops sending emails and the emails will only be sent to the given test address. Before sending the test email, you can check the content of the email and after that, you can cross-verify the email with the test email. The content will be the same.

9) Does the OpenCart Abandoned Mails extension is multi-store compatible?

Yes, the extension is multi-store and multi-lingual compatible.

10) When does an abandoned cart consider converted or recovered?

When the customer revisits your online store and purchases the pending items, then the cart will be marked converted. The cart which was shown in the Abandoned Cart tab, will be shifted to the Converted Cart section after it is recovered.

11) How can I check that the reminder emails are working?

You can go to the Converted Cart section of the OpenCart Abandoned Cart Extension to check all the recovered carts which are converted because of abandoned cart emails.