FAQs
1- How to set up a seller account on eBay Marketplace?
You can create the seller account on eBay by following the steps below:
- Go to the link https://go.developer.ebay.com/
- Click on the “Register” button and fill the form.
- After filling in the valid data click on the “join” button. It will be redirected to the application creation page.
- Enter the application name and click on create key set under the Production section, a new form will be opened
- Enter the details and click on Continue to create Keys. The application keys will be shown
- To create a user token, click on User Tokens and Sign in to Production to get a token
- Fill in the details and click on “Sign in to eBay to get a Token’”
- On clicking Sign in and filling in details you will be redirected to your eBay account
Please refer to section “OpenCart eBay API Integration- Seller Account Setup” in the user manual of the link below:
https://www.knowband.com/blog/user-manual/opencart-ebay-marketplace-integrator/
2- How to sync only the stock of products on eBay without synchronizing new products or without updating titles, descriptions, and other details?
eBay OpenCart Integrator has an option “Sync Inventory of Listed Product” in the Inventory Sync section to sync inventory of all listed products from OpenCart to eBay.
Please refer “Inventory Sync” section in the user manual of the link below:
https://www.knowband.com/blog/user-manual/opencart-ebay-marketplace-integrator/
3- How to add variations on eBay Marketplace of already-listed products?
By following the steps below you can add any new variations in the already listed products:
- Add the new variations of products in OpenCart.
- Run Local Sync cron.
- Run the “Revise Product” cron and the new variations will be added on eBay.
Please refer “Synchronization” section in the user manual.
4- How to fix Error message: The duration "30" day(s) is not available for this listing type, or invalid for category "15687"?
This error message comes from eBay which states that you cannot list products for 30 days as the category of this product is not eligible for the same. To fix this issue, kindly change the duration from the profile section or the category of the product.
5- How to fix the error message at least one of the variations associated with this listing must have a quantity greater than 0?
eBay does not allow to list new products with 0 quantity. In this case, you can list such products with 1 quantity (of any variant) and after that update the inventory of these products to 0 using the “Sync Inventory of Listed Product” cron in eBay-OpenCart Integration Module.
Please refer “Inventory Sync” section in the user manual of the link below: https://www.knowband.com/blog/user-manual/opencart-ebay-marketplace-integrator/
6- What is the purpose and use of the Product Description Template?
It is used to set the format of the product description on eBay. You can also optimize the product title while listing products on eBay.
For example, if we want to add a product title at starting/end of every description then we can use {product_title} placeholder in the template and then {long_description}.
7- How many Placeholders can be used in the Product Description Template?
OpenCart-eBay Integration module supports the following place holders in the Product Description Template:
{short_description} : To use short description of product
{long_description} : To use long description of product
{product_title} : To use product title of product in description
{reference} : To use reference of product in description
8- Can we use images in the Product Description Template?
Yes, we can use images in the production description template.
9- How to handle eBay Selling limitations?
On eBay, there are selling limitations on the total pricing of the products which can be listed. To handle this scenario, we can list products with minimum quantity, so that when any product is sold we can increase the inventory back to that minimum quantity.
In the Profile Management section, our module has an “Alter Quantity” field. If we use 5 in this field and have 10 quantities of a product in OpenCart store admin then the system will send 5 quantities for that product to eBay and in the case, product quantity is less than 5 then the system will send that quantity as is to eBay.
Please refer “Profiles” section in the user manual of the link below:
https://www.knowband.com/blog/user-manual/opencart-ebay-marketplace-integrator/
10- How can I control price (higher or lesser) on eBay Marketplace than our OpenCart store?
Price management functionality in eBay OpenCart Integrator provides an option to control prices (higher or lesser) of products on eBay Marketplace. There are eBay merchants who would like to list products at higher prices on eBay to offset the commission. In such scenarios, the merchant can define a markup of 10% or any other desired value.
The user needs to enable this option in the Profile Management section and set ‘Increase or Decrease Price’, ‘Price Value’, and ‘Percentage or Fixed’ fields.
For example:
A product is of $100 and the user select “Increase” in Increase or Decrease Price, enter Price value as 5 and select “Percentage” in Percentage or Fixed fields then system will send $105 price of that product on eBay.