Deskoid Helpdesk - Magento ® Extensions

• Helps in the management of the tickets raised by the customers
• Administration can set the priority of the ticket at the backend.
• Ticket status can also be updated by the Administration.
• Backoffice has a good interface to view all ticket's with all the details.
• Instant notification whenever there is some new message.
• List of customer's generating tickets with their contact information is also mentioned in the backoffice.
• Admin can also give pre-defined topics to the customers to generate a ticket.
• Customer's can easily generate a ticket from the front end.
• Customer's also view the status of the ticket from the front end.
• Mobile responsive.
• Multi Language Compatible

Benefits for Admin-

• No Monthly Subscription required.
• Merchants can easily manage the ticket from the backend.
• Merchant can reply to the customers from backend only.
• All the details regarding the tickets raised are mentioned in the backoffice of the module.
• Merchant can also view all the conversations between him and the customer from the backoffice of the module only.
• Ticket status and priority change can be easily done by the merchant.

Benefits for Customers-

• Easy and responsive interface for customer to contact admin of site.
• It increase's the trust factor of the customer to place order on the store because if something went wrong or a customer has some query then he/she can surely get support from the backoffice.
• Customers can easily check the status of the tickets which he/she has generated.
• Customers can directly message to the support from the front end interface only.
• Customers can see their old tickets
• Customers can even reply to admin reply from their Email system, they don't need to open site to revert back to message.